Refund policy

We want you to love your DINK gear. If something isn't right, we're here to help.

Returns

You have 14 days from the date you receive your order to request a return or exchange. To be eligible, items must be unworn, unwashed, and returned with all original tags and packaging intact. Return shipping is paid by the customer, except where the item is faulty or we sent the wrong product, in which case DINK covers the cost.

Paddles

For hygiene and performance reasons, paddles can only be returned if they are unused and in their original protective wrapping. Once a paddle has been played with, it can only be returned if it is defective.

Final sale

Items marked down on our site as sale items, and gift cards, are final sale and cannot be returned or exchanged. Orders placed with a discount code, such as a welcome code, can be returned or exchanged like any other order. Refunds cover the amount you paid.

Refunds

Once we receive and inspect your return, we will notify you of approval. Approved refunds are issued to your original payment method within 7 to 14 business days. Original shipping charges are non-refundable.

Exchanges

Exchanges are subject to availability. If your requested item is unavailable, we will offer store credit or a refund.

Faulty items

If your item arrives damaged or defective, please contact us within 14 days. In line with UAE consumer protection law, you are entitled to a repair, replacement, or refund.

How to start a return

Email hello@dink.ae with your order number and the reason for your return, and our team will guide you through the next steps.

DINK Sports Trading LLC, Dubai, United Arab Emirates